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Ace
World Companies hereafter referred to as the Company, guarantees all items
manufactured by it against any defects of material and/or workmanship for a
period of two years from the date of shipment. The Company makes NO OTHER
WARRANTY, EXPRESSED OR IMPLIED, AS TO THE MERCHANTIBILITY OR FITNESS OF THE
ITEMS FOR THEIR INTENDED USE OR AS TO THEIR PERFORMANCE. Any statement,
description or specification in the Company’s literature is for the sole
purpose of identification of items sold by the Company and imparts no
guarantee, warranty or undertaking by the Company of any kind. Components and
accessories not manufactured by Ace World Companies are not included in this
warranty and are warranted by their respective manufacturers. The Company’s
warranty policy is effective upon shipment providing:
1)
The purchaser notifies Ace World Companies in writing of the defect immediately
after it becomes known to the purchaser and requests warranty authorization,
and
2)
The purchaser and/or third parties perform no alterations, repairs, or services
without written approval from Ace World Companies.
Ace
World Companies obligations under this limited warranty will be limited to the
repair or replacement, at the Company’s option, FOB the Ace World Companies
factory. The Company shall, in no event, be liable to the user/purchaser under
this limited warranty, or otherwise, for claims, expenditures or losses arising
from operational delays, work stoppages, or damages to property or people
caused by defective products. This includes consequential or indirect damage of
any nature whatsoever.
The
limited warranty covers parts and labor (1) one year from the installation date
or (18) eighteen months from the ship date, whichever date expires first, and
parts only for the remaining (12) months on items manufactured by Ace World
Companies. The labor rate paid by the Company upon approval, and following the
warranty guidelines is ($55) fifty-five dollars per hour, including travel
time. All travel mileage reimbursed by the Company is at ($0.38) thirty-eight
cents per mile, to and from the work site. The Company does not pay for
overtime labor or for lift rentals for any reason under this limited warranty.
The
following components are covered under the limited warranty:
Hoist/Trolley
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Frames
•
Hoist Reducers
•
Trolley wheel assemblies
•
Top sheave assemblies
•
Hoist floating shafts
•
Motor Couplings
•
Trolley line shaft couplings
•
Trolley line shafts
•
Pillow blocks
•
Load block assemblies
•
Drums
LEVEL
WIND UNITS EXCLUDED FROM THIS WARRANTY
To
submit a warranty claim, call Ace World Companies at (817) 237-7700 and ask for
the warranty department. Always have the Ace serial number, a description of
the problem, and a purchase order ready when calling to submit a claim. A
purchase order is necessary to have any parts shipped and upon review of the
returned parts by Ace World Companies the purchase order will be closed if the
warranty claim is accepted. Any parts not manufactured by Ace World Companies
will be returned to the respective manufacture of the component and will be
subject to their service fees if found not to be a warranty issue or if the
component is still found to be in working order.
ACE
WARRANTY AND RETURNS AUTHORIZATION POLICY
All
items returned to Ace World Companies must have an Ace RGA number visible on
packaging and paper work.
ITEMS
RETURNED WITHOUT APPROVAL WILL BE REFUSED AND RETURNED FREIGHT COLLECT.
Returned
goods or defective material must be packaged adequately to enable evaluation of
goods by Ace World Companies Quality Control department or Ace suppliers.
ITEMS
RETURNED WITHOUT ADEQUATE PACKAGING WILL BE REFUSED AND RETURNED FREIGHT
COLLECT.
Returned
goods must be in original designed state (as manufactured)
ITEMS
ALTERED IN ANY WAY WILL BE DENIED CREDIT.
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