Limited One Year Warranty On Cranes and Hoists;
Ace World Companies hereafter referred to as the Company, guarantees all items manufactured by it against any
defects of material and/or workmanship for a period of one year from the date of shipment. The Company makes
NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AS TO THE MERCHANTABILITY OR FITNESS OF
THE ITEMS FOR THEIR INTENDED USE OR AS TO THEIR PERFORMANCE. Any statement, description, or
specification in the Company’s literature is for the sole purpose of identification of items sold by the Company and
imparts no guarantee, warranty, or undertaking by the Company of any kind. Components and accessories not
manufactured by Ace World Companies are not included in this warranty and are warranted by their respective
manufacturers. The Company’s warranty policy is effective upon shipment providing:
1) The purchaser notifies Ace World Companies in writing of the defect immediately after it becomes known to the
purchaser and requests warranty authorization, and
2) The purchaser and/or third parties perform no alterations, repairs, or services without written approval from Ace
World Companies.
Ace World Companies obligations under this limited warranty will be limited to the repair or replacement, at the
Company’s option, FOB the Ace World Companies factory. The Company shall, in no event, be liable to the
user/purchaser under this limited warranty, or otherwise, for claims, expenditures or losses arising from operational
delays, work stoppages, or damages to property or people caused by defective products. This includes consequential
or indirect damage of any nature whatsoever.
The limited warranty covers parts (1) one year from the ship date on items manufactured by Ace
World Companies.
The following components are covered under the limited warranty:
Hoist/Trolley
• Frames
• Hoist Reducers
• Trolley wheel assemblies
• Top sheave assemblies
• Hoist floating shafts
• Motor Couplings
• Trolley line shaft couplings
• Trolley line shafts
• Pillow blocks
• Load block assemblies
• Drums
LEVEL WIND UNITS EXCLUDED FROM THIS WARRANTY
To submit a warranty claim, call Ace World Companies at (817) 237-7700 and ask for the warranty department.
Always have the Ace serial number, a description of the problem, and a purchase order ready when calling to submit
a claim. A purchase order is necessary to have any parts shipped and upon review of the returned parts by Ace
World Companies the purchase order will be closed if the warranty claim is accepted. Any parts not manufactured
by Ace World Companies will be returned to the respective manufacturer of the component and will be subject to
their service fees if found not to be a warranty issue or if the component is still found to be in working order.
ACE WARRANTY AND RETURNS AUTHORIZATION POLICY
All items returned to Ace World Companies must have an Ace RMA number visible on packaging and paperwork.
ITEMS RETURNED WITHOUT APPROVAL WILL BE REFUSED AND RETURNED FREIGHT COLLECT.
Returned goods or defective material must be packaged adequately to enable evaluation of goods by Ace World
Companies Quality Control department or Ace suppliers.
ITEMS RETURNED WITHOUT ADEQUATE PACKAGING WILL BE REFUSED AND RETURNED FREIGHT
COLLECT.
Returned goods must be in their original designed state (as manufactured)
ITEMS ALTERED IN ANY WAY WILL BE DENIED CREDIT.
